If the recipient is not available at the time of delivery, maximum 3 times of re-attempt will be performed as per request (Free of charge). After 3 times of the re-attempt, shipment will be handled as undeliverable shipment and kept in TA-Q-BIN Centre until receiving further instruction (e.g. return, change the delivery address, etc) from the shipper.
SMS will be sent to the mobile number provided on the waybill. The recipient could contact the sales driver or our customer service hotline at 2829-2222 to arrange a re-delivery.
*Re-attempt appointment is available between 08:00 ~ 18:00. (Depends on the situation, same day re-delivery might not be performed.)
*Undeliverable shipment will be returned the shipper 7 days after pick-up.