FAQ & Support

FAQ about TA-Q-BIN Services

Can you pick up a package at home or office?
We provide free of charge pick-up service.
How can I arrange a pick-up?
You can call our customer hotline to arrange or place an order via online Pick-up Request Form.
Can I select the pick-up time?
You are not allowed to select the pick-up time. For pick-up schedule, please click Here.
How do I get a waybill?
You can order it with our customer hotline servicer or get it from our service centre. For service centre details, please refer to here.
How is the size of a package measured?
The size of the package is determined by the total of the length, wide and height.
Every single TA-Q-BIN must not over 160cm and 25kg.
  • TA-Q-BIN weight standard:
    Size Limitation
    Ambient 60cm 3kg
    Ambient 80cm 5kg
    Ambient 100cm 10kg
    Ambient 120cm 15kg
    Ambient 140cm 20kg
    Ambient 160cm 20kg
    Cool 60cm 3kg
    Cool 80cm 5kg
    Cool 100cm 10kg
    Cool 120cm 15kg
  • Example)
    Size Weight Treated as
    77cm 4.1kg 80cm
    77cm 11.1kg 120cm
How do you handle shipment which is undeliverable?
We provide free delivery / re-delivery for 3 times only.
Undeliverable shipment will be returned to the shipper with notice in advance.
Do I need to pay additionally for your packing materials?
We sell safety packing materials. For details, please read Packing Materials for Sale.
How do I check the delivery status of my package?
You can check it via Tracking System.

Proper Ways of Packing


Put them in plastic bags or a box.

Use adhesive tape in a form of an I shape.
Stacked packages

Please wrap as a single package.
(A little hint: the heaviest at the bottom, the lightest on top)

Put them in a large carton box in which the empty space is completely filled up.
  • Stronger protection for your package can be ensured by using appropriate packing materials.
  • Boxes can be purchased at our service centre or call us for direct home delivery (no additional charge).